Merchant Information

Our company provides Umrah and Hajj travel services including travel arrangements, accommodation, transportation, and religious guidance.

• Merchant Name: Tragunatama Jaya Abadi. PT (IlaBaitullah)
• Business Address: Jl. Raya Pasar Minggu No.234 Blok.7, RT.7, Kalibata, Kec. Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12760
• Country of Operation: Indonesia
• Transaction Currency: Indonesian Rupiah (IDR)
• Customer Service Email: ilabaitullahstartup@gmail.com
• Customer Service Phone: +6221-794-7477

We accept payments using major credit cards including Visa, Mastercard, JCB, and American Express.

Privacy Policy

We are committed to protecting the privacy and personal information of our customers. All collected data will only be used for booking, administrative processing, and service communication.

Information We Collect

• Full name as written in passport
• Residential address
• Email address
• Phone number
• Travel and booking information

How We Use the Information

• Processing Umrah or Hajj bookings
• Payment verification
• Visa and airline ticket arrangements
• Customer communication and support

Data Security

Our website uses Secure Socket Layer (SSL) technology and secure payment systems to ensure safe transmission of payment card details and customer data.

Service / Delivery Policy

Since our business provides travel services rather than physical products, the delivery of services is based on the departure schedule selected by the customer during booking.

Booking Process

• Customers select an Umrah or Hajj package available on the website.
• Customers complete payment through the available payment methods.
• Our team will contact customers for document verification and travel preparation.

Service Schedule

The expected service date refers to the departure schedule stated in the selected travel package.

Services Included

• International flight tickets
• Hotel accommodation
• Transportation during the trip
• Religious guide / tour leader
• Visa processing

Refund Policy

Refund requests will be processed based on the following terms:

• Cancellation before visa and ticket processing may be subject to administrative charges.
• Cancellation after ticket issuance will follow airline and related vendor policies.
• Refund processing time may vary depending on payment providers and administrative procedures.

Special Conditions

• Force majeure such as natural disasters or government regulations.
• Flight schedule changes by airlines.

Payment Security

All payment transactions are processed through a secure payment gateway. We do not store customer credit card information on our servers.

Customers will be required to confirm their agreement to the Terms & Conditions before completing any payment transaction.

Customer Support

If you have any questions regarding these policies or our services, please contact our customer support team:

• Email: ilabaitullahstartup@gmail.com
• Phone: +6221-794-7477
• Address: Jl. Raya Pasar Minggu No.234 Blok.7, RT.7, Kalibata, Kec. Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12760, Indonesia