1. Service Description

We provide Umrah and Hajj pilgrimage travel services including travel packages, hotel accommodations, airline tickets, visas, transportation, meals, and guidance services during the pilgrimage.

2. Booking and Registration

Customers must complete the booking form with accurate and valid information. All personal data must match the passport used for travel.

3. Transaction Currency

All payments on this website are processed in Indonesian Rupiah (IDR) unless stated otherwise.

4. Package Pricing

Package prices displayed on the website may change at any time due to airline policies, hotel availability, currency exchange rates, or operational costs.

5. Payment Terms

Customers must complete payment according to the payment instructions provided after booking confirmation.

• Payments can be made via credit/debit card or other official payment methods.
• Partial payment or full payment options may apply depending on the package.
• Payment confirmation will be sent via email or WhatsApp.

6. Departure Schedule

Departure schedules follow the selected travel package and may change depending on airline schedules, visa approval, or government regulations.

7. Visa Approval

Visa issuance is subject to approval by the Saudi Arabian authorities. Our company assists with visa processing but cannot guarantee approval as it is under government authority.

8. Cancellation Policy

Customers may cancel their booking under the following conditions:

• Administrative fees may apply for cancellations.
• If tickets or visas have been issued, cancellation will follow vendor policies.
• Some promotional packages may be non-refundable.

9. Refund Policy

Approved refunds will be processed within 7–30 business days depending on the payment provider, airline, or third-party service involved.

10. Customer Responsibilities

• Ensure passport validity (minimum 6 months before departure).
• Provide accurate personal information.
• Follow travel regulations and pilgrimage guidelines.

11. Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control such as natural disasters, government regulations, pandemics, airline disruptions, or other unforeseen circumstances.

12. Merchant Information

This merchant operates and is legally registered in Indonesia.

13. Customer Support

For assistance or inquiries, please contact us:

• Email: ilabaitullahstartup@gmail.com
• WhatsApp: +6221-794-7477

14. Privacy Policy

We respect and protect customer privacy. Personal data will only be used for booking, payment processing, and service purposes.

15. Payment Security

All transactions are protected using secure encryption technology and SSL (Secure Socket Layer) security standards.

16. Chargeback Policy

Customers are encouraged to contact our support team before initiating any chargeback request through their bank or payment provider.

17. Agreement

By completing a booking or payment on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.